REGISTRATION Q&A - HELP - PROBLEMS

Posted by Lee Spooner on 1/1/2021

**Please note, registration may not be completed from some phones/tablets, so you may need to use a regular web browser."

CLICK HERE FOR A STEP BY STEP GUIDE TO GET TO THE REGISTRATION!

CLICK HERE FOR A STEP BY STEP GUIDE ON SETTING UP A FREE YMCA ACCOUNT

Please note:  On-line registration is required, this is how we collect emergency contact/medical information, code of conduct agreement and our legal waiver.  You may stop by the Express Y, location below, during business hours and they can assist with the on-line 
registration.    Registration CAN NOT BE TAKEN OVER THE PHONE!!  If you need to pay cash or check you must register in person at the either the Nir Family YMCA or the Midtown YMCA.


NEW TO THE YMCA?  REGISTRATION TIPS:

First create a YMCA Account.  (There is a FREE Non-Member account option.)

Create the account for yourself (Adult)

Then add your child to your account.   Once your child is added you can register for youth soccer.

Pay league fees, registration is not complete until payment is made.

NOTE:  If you have participated in any program at the YMCA, including Halo Hoops, NFL Flag Football, Girls on the Run, Stride, City Pools, Cape Fear Aquatics, After-School or camps you already have an account any issues accessing your account please email us.


CURRENT #1 PROBLEM for 2021 Registration:   Receiving "Age Restriction Warning"
RESOLVE:  CLICK HERE FOR STEP BY STEP GUIDE TO CORRECT AGE RESTRICTION WARNING  
*Note:  To add a member to your YMCA account skip to step 5.

Players must be 4 years old as of 3/1/21 to participate in league play.   For our current 2 and 3 year old's please visit: https://ittybittysoccer.playerspace.com   for our introduction to soccer program.


CURRENT #2 PROBLEM for 2021 Registration:   I do not see my practice location as an option at the start of registration.
RESOLVE:  At the start of registration you will see Nir Family YMCA as the only location.  The Soccer League is assigned to this branch so it will show for all our locations.  Once you start the registration process we collect your preferred location, day, time and other information to help place your child.


CURRENT #3 PROBLEM for 2021 Registration:   Can not sign-into account to register.
RESOLVE:  
Step 1:  Make sure you are not trying to log onto the Playerspace website. That actually won't work until you have registered for the program with the YMCA.  Playerspace is now only used for communication with the League.
Step 2:  If you are on the right sight and you know you have an YMCA account and it can not find you or allow you to reset your password, due to an "email is not unique" warning.  Please email me your email that account is under and I will research for you.  If you never had an account you will need to create one, instructions above.  Email:  Lee.Spooner@ymcasenc.org



What is the YMCA System, Daxko and Playerspace
Our YMCA uses a program called Daxko (you will see this in your address bar) for all program registrations.

The YMCA Soccer program uses a system called Playerspace to manage communication for our players and parents.  Playerspace is a unique system for sports and helps manage practices, schedules, teams, players coaches and overall program information.

In short:  You will register for soccer using your YMCA Account (Program Daxko) and then you will receive an Email from Playerspace with your account information.  The two accounts will have different user names and passwords, please understand this is done to protect your personal information between the two companies.


Register in Person:
YMCA MEMBER SERVICES
Nir Family YMCA
2710 Market Street, Wilmington, NC 28403

Any other issues please email me specific information so I can problem solve with you at Lee.Spooner@ymcasenc.org